Glossary

Sometimes the terms we use on our website can seem like jargon, so here we’ve explained them in plain english, but if you are still wanting more information then please get in touch.

OFF SITE BACK UPS

When we take a back-up of your website we store it on Amazon Web Services account in the cloud, totally separate from your hosting account or server. This means that if your hosting company or server gets hacked you can rest assured your site is backed up in a different place.

VIRUS SCANNING

We scan your site and its code for any viruses that may have infected your site, by anyone trying to post comments or upload viruses hidden in attachements. We're able to restore the site to the last back up before the virus was detected and restore your site.

Updates of Wordpress Core, Themes and Plug-Ins

As security threats are released then the Wordpress eco-system sends updates to your site for Wordpress Core, the Theme and any Plug-ins installed on the site. However these upddates can break the look, feel and functionality of the site. So we carefully carry out the updates in an "update window" when your site is quiter than usual. We take a back-up before updating so we can roll-back if needed.

SECURITY SCANNING

Because Wordpress is so popular, its also very popular with hackers. They are looking for two things, either data they can steal from your website (ie usernames, passwords etc) or they look to take over the site to use for other malicious and illegal activities. WP Cover scans your site for vulnerabilites and will either fix them or alert your developer so they can take appropriate action.

MONTHLY REPORTING

We scan your site and its code for any viruses that may have infected your site, by anyone trying to post comments or upload viruses hidden in attachements. We're able to restore the site to the last back up before the virus was detected and restore your site.

UPTIME MONITORING

As security threats are released then the Wordpress eco-system sends updates to your site for Wordpress Core, the Theme and any Plug-ins installed on the site. However these upddates can break the look, feel and functionality of the site. So we carefully carry out the updates in an "update window" when your site is quiter than usual. We take a back-up before updating so we can roll-back if needed.